The PMA Insurance Group
The PMA Insurance Group is a multi-lines property/casualty insurer specializing in workers' compensation insurance. Founded in 1915, PMA is known for service excellence and high levels of customer satisfaction.
The PMA Insurance Group selected Guidewire ClaimCenter as the technology platform for its end-to-end claims handling needs. PMA deployed ClaimCenter for all its lines of business (workers’ compensation, commercial automobile, commercial multi-peril, general liability, and umbrella insurance), resulting in the retirement of its legacy system.
With ClaimCenter PMA uses advanced claims management technology for end-to-end claims processing. ClaimCenter contains powerful, dynamic data fields which capture and store claims information in consistent places. The platform provides an important central point of control for all PMA claims actions, assisting the claims professional in coordinating activities and tracking and managing claims; and it provides enhanced claim information and visibility of that information to clients.
“When claims information is more consistently captured and presented in data fields, claims professionals have easier access to critical information, allowing them to make more timely and better informed decisions. By automating routine claims processing activities, our claims professionals can devote more time to developing and executing strategies that drive better outcomes and allow our customers to obtain information faster and easier than ever before.”
“Providing high quality claims service is central to our business. PMA companies will leverage the functionality of Guidewire ClaimCenter to provide the highest level of policyholder service. ClaimCenter has been designed to work with the adjuster – not against them. We find it to be a very intuitive, user-friendly application with comprehensive functionality to empower our claims team to work more efficiently and free them to focus on the job of adjudicating claims.”
– Kurt Schuhl, Senior Vice President, Chief Claims Officer, The PMA Insurance Group
“While PMA’s focus on customer service permeates every level of our organization, PMA’s investment and deployment of ClaimCenter supports superior responsiveness to customer needs through time-saving automation. This advanced system replaces existing platforms that were aging and supports future growth by giving us the ability to serve a larger and more geographically diverse client base.”
“ClaimCenter is a very well designed system. Its use of business rules provides a flexible and cost effective solution to meet the needs of our business and servicing our customers. We selected Guidewire based on the strength of their solutions, their reputation of implementation successes, and their knowledgeable team.”
– Jim Klotz, Senior Vice President and Chief Information Officer, The PMA Insurance Group
