SUA Insurance Company (SUA)

Specialty Underwriters' Alliance (SUA) and its wholly owned specialty property and casualty insurance company subsidiary SUA Insurance Company (collectively "SUA"), have selected Guidewire ClaimCenter to support the end-to-end claims process for all of its lines of business, including workers' compensation, general liability, and commercial automobile. In order to simplify system maintenance, ensure processing consistencies, and reduce staff training times and costs, SUA has chosen to migrate from a best-of-breed technology strategy, to an all-in-one system approach requiring that new systems be Web-based; built using modern (Java or .NET) technology, and employ a highly flexible Service Oriented Architecture (SOA) design. Additionally, SUA sought to work with technology vendors, like Guidewire, who had proven insurance domain expertise.

With ClaimCenter, SUA's claims department will gain a modern technology foundation enabling SUA to streamline its claim adjusting processes and deliver enhanced capabilities to its Partner Agents and TPAs - which will result in improved claim services to policyholders. ClaimCenter will replace the company's existing legacy claims systems in a phased deployment and will ultimately process approximately 10,000 claims annually. ClaimCenter will be used by SUA's 20 person claims organization and by the adjusting staffs of its Third Party Administrator (TPA) claims adjusting partners.

"SUA has, and wants to maintain, a small internal IT shop. So, it was very important for us to work with a company that could assist with the implementation. Guidewire was the clear choice; they not only fully met the functional and technical requirements we have, but their team has the industry expertise needed to make this project a success."

– Barry Cordeiro, Chief Information Officer, SUA

"We are excited about being able to process all claim functions - from FNOL through settlement - for all lines of business, with Guidewire ClaimCenter. Guidewire demonstrated a solid understanding of our industry and SUA's unique processing requirements. And, ClaimCenter is providing us with the technology foundation we need to flexibly respond to our business."

– Gary Ferguson, Senior Vice President, Claims, SUA